Last updated: June 6, 2026
At TrainedByTuck, we stand behind the gear we sell. If you're not satisfied, we're here to help.
We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. To start a return, contact us at jayplaysmc3701@gmail.com with your order number and the reason for the return. Items sent back without first requesting a return will not be accepted.
Once we receive and inspect your return, we will notify you whether the refund was approved. If approved, your refund will be processed to your original payment method within 5-10 business days. Please remember it can take additional time for your bank or credit card company to post the refund.
The fastest way to get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
DAMAGED OR DEFECTIVE ITEMS
Please inspect your order upon delivery and contact us immediately at jayplaysmc3701@gmail.com if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
For health and hygiene reasons, certain items such as worn apparel (including sauna suits) cannot be returned once used. Sale items and gift cards are also non-returnable.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item.
EU / UK COOLING-OFF PERIOD
If your order is being shipped into the European Union or United Kingdom, you have the right to cancel or return your order within 14 days, for any reason and without justification, provided the item meets the eligibility conditions above.
Questions about returns? Email us at jayplaysmc3701@gmail.com.
